Travel Rules

Reservation Request:
You can easily and comfortably make a request for your preferred travel date using our online form. After sending the request form you will receive a confirmation for your selected travel date within three days. If your selected travel date is unavailable you can select another date free of charge.

Booking Procedure:
You will receive a confirmation for your reservation via e-mail. Please follow the therein contained link to the reservation form. Once you successfully completed the reservation process, you will receive an invoice via e-mail.

With the reception of the invoice, you have to make an advance payment of 25% within 2 weeks. The remainder, for which there will be no separate demand for payment, is due at least 4 weeks before departure.
For near-term reservations, the entire amount is due at once.
Please state your invoice number and name with each transaction.

It can happen that you are not able to commence the journey.

The following conditions for cancellation apply:

– In case of withdrawal from a journey until 50 days before departure, you have a withdrawal period of 14 days which is free of charge, the date of the written confirmation of your reservation being conclusive. You will get a 100% refund of your advance payment.

– In case of withdrawal between 49 to 14 days before departure, 45% of the travel price will be assessed.

– Starting on the 13th day before departure, 90% of the travel price will be assessed.

Condor Flight Cancellation:

For cancellation of flights the conditions of cancellation of the Condor airline apply.
Read the conditions of cancellation of Condor as PDF here